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Our Guarantee

Our 30-Day No-Hassle Money-Back Guarantee means just that; you have 30 days to receive a full refund (shipping included) or to exchange an item if you are not 100% fully satisfied for any reason. Thatís right, we require no explanation. We would urge you to comment in the event you are dissatisfied with the product or service we provided just so we may make improvements to better serve you, our customers, but we will never pressure or require you to do so. Note to Sterling Club members; please contact your Personal Jewelry Consultant should you decide to return or exchange an item.

We stand behind our commitment to offer you the highest quality products. As careful as we are, we realize there are occasionally items that reveal structural compromise due to quality or craftsmanship of said item. We have a 90-Day Limited Warranty on our products to cover such instances. In the event you feel this applies to you, please contact us immediately so we may assist you in exchanging the item. In the event the item has been discontinued or is on back-order, we will refund the total amount paid by you to include shipping costs. Please be advised that we will not refund or exchange items that have clear and visible negligent damage to them.

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